Returns & Exchanges

At Close Dialog, we want your home to feel perfect, which is why we offer a 30-day return policy on all furniture and decor items in original condition. If a piece doesn't fit your space or style, we are here to help you find the right replacement or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the order history section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned furniture, your refund will be processed back to your original payment method within 5-7 business days.