Frequently Asked Questions
Everything you need to know about styling your home with Close Dialog.
What is the typical shipping timeframe for furniture?
Most in-stock furniture items are processed within 3-5 business days. Delivery usually takes 7-14 business days depending on your location and the size of the piece.
Do you offer white-glove delivery services?
Yes, white-glove delivery is available for large furniture items at checkout. This includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your wood products sustainably sourced?
Sustainability is a core value at Close Dialog. We partner with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for larger purchases.